Public Meeting:  In line with guidelines under the COVID-19 Protection Framework in Red, we will host our public meeting online this year. If you are interested, please email us at info@asurequality.com for a link to view the online session. Alternatively, we are happy to receive any questions you may have and respond to you directly.

Contact

New Zealand

AsureQuality
Level 1, 7a Pacific Rise
Mt Wellington
Auckland 1060

     

 

Phone: +64 9 573-8000

Fax: +64 9 573-8118

Australia

BVAQ
A Bureau Veritas AsureQuality Joint Venture
3 & 8/ 63-71 Boundary Road
North Melbourne
VIC 3051

         

Phone: +61 3 8371 7600

www.bvaq.com

Singapore

BVAQ
A Bureau Veritas AsureQuality Joint Venture
29 Tai Seng Avenue
06 - 07 Natural Cool Lifestyle Hub
Singapore 534119
           

 

Phone: +65 6742 2006

 

Laboratory Testing Locations - Select a Region

New Zealand

Food and Pharmaceutical

131 Boundary Road
Blockhouse Bay
PO Box 41, Shortland Street
Auckland 1140

vlabauckland@asurequality.com
+64 9 626 8203
+64 9 626 8282

View Sample Submission Forms

Pests and Insects

131 Boundary Road
Blockhouse Bay
PO Box 41, Shortland Street
Auckland 1140

customerservices@asurequality.com
+64 9 626 8203
+64 9 626 8282

View Sample Submission Forms

Food, Environmental and Contaminants

1C Quadrant Drive, Waiwhetu
PO Box 31242
Lower Hutt 5040, Wellington

cswellington@asurequality.com
+64 4 570 8800
+64 4 570 8176

View Sample Submission Forms

Food

6H Sir William Pickering Drive
Private Bag 4718
Christchurch 8140

vlabchristchurch@asurequality.com
+64 3 358 1831
+64 3 358 6222

View Sample Submission Forms

Plant Health

South Drive, Lincoln University
PO Box 85006
Lincoln 7674

customerservices@asurequality.com
+64 3 423 0870
+64 3 358 1937

View Sample Submission Forms

Seeds

Tennent Drive
PO Box 609
Palmerston North 4440

seedlab@asurequality.com
+64 6 351 7940
+64 6 351 7907

View Sample Submission Forms

Australia

Head Office | National Chemistry Centre
Units 3 and 8, 63-71 Boundary Rd
North Melbourne Vic 3051

sales.au@bvaq.com
+61 3 8371 7600

View Sample Submission Forms

Registration, Microbiology, GMO, Allergens and Milk Analytical Services
Unit 3 and 5, 352 Macaulay Road
Kensington Vic 3031

sales.au@bvaq.com
+61 3 8371 7600

View Sample Submission Forms

Seeds Testing Services
3-5 Lillee Crescent,
Tullamarine VIC 3043

seedsadmin@bvaq.com
+61 3 8318 9000

View Sample Submission Forms

Registration and Microbiology
Unit 10, 655 Toohey Road
Salisbury QLD 4107

sales.au@bvaq.com
+61 7 3426 9750

View Sample Submission Forms

Unit 2, 26 Ilda Road,
Canning Vale WA 6155

sales.au@bvaq.com
+61 8 9455 9600

View Sample Submission Forms

Registration and Microbiology
Unit 3, Gateway Business Park, 63 Parramatta Road,
Lidcombe NSW 2141

sales.au@bvaq.com
+61 2 8007 7447

View Sample Submission Forms

South East Asia

Singapore

29 Tai Seng Avenue
#06 - 07 Natural Cool Lifestyle Hub
Singapore 534119

customerservices.singapore@bvaq.com
+65 6742-2006
+65 6742-2006

View Sample Submission Forms

Malaysia

A-G-16, Block A Merchant Square @ Tropicana
Jalan Tropicana Selatan 1, PJU3
47410 Petaling Jaya,
Selangor Darul Ehsan
Malaysia

customerservices_malaysia@bvaq.com
+60 3 7883-0068

View Sample Submission Forms

Indonesia

Komp Pergudangan Eraprima Kav J10
Jl Daan Mogot KM 21, Tangerang
Jakarta
Indonesia

customerservices_indonesia@bvaq.com
+62 21 55723474

View Sample Submission Forms

Thailand

111 Thailand Science Park
Moo 9 Paholyotin Rd
Klong Nueng,Klong Luang
Pathumthani 12120
Thailand

customerservices_thailand@bvaq.com
+66 2157-4867

View Sample Submission Forms

Contact

Quality Assurance Processes:

If you'd like to know more about a quality assurance process, please briefly describe your business and what programmes or certifications you require.

Laboratory Testing Queries:

If you are asking for a laboratory testing quote please include the following information: detailed sample description; sample type (e.g. animal origin, dairy product, plant origin, processed meat, environmental swabs, alcoholic beverage, cosmetic, raw material, petrochemical, etc.); the sample texture (e.g. solid, semi solid, liquid, powder); storage condition (e.g. frozen <0°, chilled 3°±2°, ambient >7°). Please also remember to indicate the quantity of samples and the frequency of testing.

Complaints or Appeals:

If you wish to make a formal complaint or appeal, or just read about the process, please click or tap here. We will get back to you as soon as we can.

Laboratory Holiday Hours

Please note our reduced operating hours for the next holiday period. Please refer to this information to prevent any impact to you or your operations.

To view the holiday hours click or tap on one of the sections below.

Auckland

Customer Service

+64 (9) 626 8203 option 4
vlabauckland@asurequality.com

Regular Operating Hours: Mon - Fri 8am - 5pm

Labour Day 25 Oct: Closed

Canterbury Anniversary 12 Nov: 8:30am - 5pm

Christmas Day 25 Dec: Closed

Boxing Day 26 Dec: Closed

Christmas Day Observation 27 Dec: Closed

Boxing Day Observation 28 Dec: Closed

New Years Day 1 Jan: Closed

Day after New Years Day 2 Jan: Closed

New Years Day Observation 3 Jan: Closed

Day after New Years Day Observation 4 Jan: Closed

Wellington Anniversary 24 Jan: 8:30am - 5pm

Auckland Anniversary 31 Jan: Closed

Waitangi Day 6 Feb: Closed

Waitangi Day Observation 7 Feb: Closed

Good Friday 15 Apr: Closed

Easter Monday 18 Apr: Closed

ANZAC Day 25 Apr: Closed

Queen's Birthday 6 Jun: Closed

Matariki 24 Jun: Closed

Invoicing

+64 (9) 626 8203 option 2
invoicing@asurequality.com

Regular Operating Hours: Mon - Fri 8am - 5pm

Labour Day 25 Oct: Closed

Canterbury Anniversary 12 Nov: 8am - 5pm

Christmas Day 25 Dec: Closed

Boxing Day 26 Dec: Closed

Christmas Day Observation 27 Dec: Closed

Boxing Day Observation 28 Dec: Closed

New Years Day 1 Jan: Closed

Day after New Years Day 2 Jan: Closed

New Years Day Observation 3 Jan: Closed

Day after New Years Day Observation 4 Jan: Closed

Wellington Anniversary 24 Jan: 8:30am - 5pm

Auckland Anniversary 31 Jan: Closed

Waitangi Day 6 Feb: Closed

Waitangi Day Observation 7 Feb: Closed

Good Friday 15 Apr: Closed

Easter Monday 18 Apr: Closed

ANZAC Day 25 Apr: Closed

Queen's Birthday 6 Jun: Closed

Matariki 24 Jun: Closed

Sample Reception

+64 (9) 626 8203 option 1
lynfieldsr@asurequality.com

Regular Operating Hours: Mon - Fri 6am - 6pm, Sat - Sun 7am - 4pm

Labour Day 25 Oct: 7am - 4pm

Canterbury Anniversary 12 Nov: 6am - 6pm

Christmas Day 25 Dec: 7am - 4pm

Boxing Day 26 Dec: 7am - 4pm

Christmas Day Observation 27 Dec: 7am - 4pm

Boxing Day Observation 28 Dec: 7am - 4pm

New Years Day 1 Jan: 7am - 4pm

Day after New Years Day 2 Jan: 7am - 4pm

New Years Day Observation 3 Jan: 7am - 4pm

Day after New Years Day Observation 4 Jan: 7am - 4pm

Wellington Anniversary 24 Jan: 6am - 6pm

Auckland Anniversary 31 Jan: 7am - 4pm

Waitangi Day 6 Feb: 7am - 4pm

Waitangi Day Observation 7 Feb: 7am - 4pm

Good Friday 15 Apr: 7am - 4pm

Easter Monday 18 Apr: 7am - 4pm

ANZAC Day 25 Apr: 7am - 4pm

Queen's Birthday 6 Jun: 7am - 4pm

Matariki 24 Jun: 7am - 4pm

Dispatch

+64 (9) 626 8203 option 3
dispatchakl@asurequality.com

Regular Operating Hours: Mon - Fri 8am - 4.30pm

Labour Day 25 Oct: 8am - 4:30pm

Canterbury Anniversary 12 Nov: 8am - 4:30pm

Christmas Day 25 Dec: Closed

Boxing Day 26 Dec: Closed

Christmas Day Observation 27 Dec: Closed

Boxing Day Observation 28 Dec: Closed

New Years Day 1 Jan: Closed

Day after New Years Day 2 Jan: Closed

New Years Day Observation 3 Jan: Closed

Day after New Years Day Observation 4 Jan: Closed

Wellington Anniversary 24 Jan: 8am - 4:30pm

Auckland Anniversary 31 Jan: Closed

Waitangi Day 6 Feb: Closed

Waitangi Day Observation 7 Feb: Closed

Good Friday 15 Apr: Closed

Easter Monday 18 Apr: Closed

ANZAC Day 25 Apr: Closed

Queen's Birthday 6 Jun: Closed

Matariki 24 Jun: Closed

Christchurch

Customer Service

+64 (9) 626 8203 option 4
vlabchristchurch@asurequality.com

Regular Operating Hours: Mon - Fri 8am - 5pm

Labour Day 25 Oct: Closed

Canterbury Anniversary 12 Nov: 8:30am - 5pm

Christmas Day 25 Dec: Closed

Boxing Day 26 Dec: Closed

Christmas Day Observation 27 Dec: Closed

Boxing Day Observation 28 Dec: Closed

New Years Day 1 Jan: Closed

Day after New Years Day 2 Jan: Closed

New Years Day Observation 3 Jan: Closed

Day after New Years Day Observation 4 Jan: Closed

Auckland Anniversary 31 Jan: Closed

Waitangi Day 6 Feb: Closed

Waitangi Day Observation 7 Feb: Closed

Good Friday 15 Apr: Closed

Easter Monday 18 Apr: Closed

ANZAC Day 25 Apr: Closed

Queen's Birthday 6 Jun: Closed

Matariki 24 Jun: Closed

Invoicing

+64 (9) 626 8203 option 2
invoicing@asurequality.com

Regular Operating Hours: Mon - Fri 8am - 5pm

Labour Day 25 Oct: Closed

Canterbury Anniversary 12 Nov: 8am - 5pm

Christmas Day 25 Dec: Closed

Boxing Day 26 Dec: Closed

Christmas Day Observation 27 Dec: Closed

Boxing Day Observation 28 Dec: Closed

New Years Day 1 Jan: Closed

Day after New Years Day 2 Jan: Closed

New Years Day Observation 3 Jan: Closed

Day after New Years Day Observation 4 Jan: Closed

Auckland Anniversary 31 Jan: Closed

Waitangi Day 6 Feb: Closed

Waitangi Day Observation 7 Feb: Closed

Good Friday 15 Apr: Closed

Easter Monday 18 Apr: Closed

ANZAC Day 25 Apr: Closed

Queen's Birthday 6 Jun: Closed

Matariki 24 Jun: Closed

Sample Reception

+64 (3) 358 1831
christchurchsr@asurequality.com

Regular Operating Hours: Mon - Sun: 8am - 5pm

Labour Day 25 Oct: 8am - 4pm

Canterbury Anniversary 12 Nov: 8am - 4pm

Christmas Day 25 Dec: 8am - 1pm

Boxing Day 26 Dec: 8am - 1pm

Christmas Day Observation 27 Dec: 8am - 1pm

Boxing Day Observation 28 Dec: 8am - 1pm

New Years Day 1 Jan: 8am - 4pm

Day after New Years Day 2 Jan: 8am - 4pm

New Years Day Observation 3 Jan: 8am - 4pm

Day after New Years Day Observation 4 Jan: 8am - 4pm

Auckland Anniversary 31 Jan: 8am - 5pm

Waitangi Day 6 Feb: 8am- 4pm

Waitangi Day Observation 7 Feb: 8am- 4pm

Good Friday 15 Apr: 8am- 1pm

Easter Monday 18 Apr: 8am- 4pm

ANZAC Day 25 Apr: 8am- 4pm

Queen's Birthday 6 Jun: 8am- 4pm

Matariki 24 Jun: 8am- 4pm

Dispatch

+64 (3) 358 1831
christchurchsr@asurequality.com

Regular Operating Hours: Mon - Fri 8am - 5pm

Labour Day 25 Oct: Closed

Canterbury Anniversary 12 Nov: Closed

Christmas Day 25 Dec: Closed

Boxing Day 26 Dec: Closed

Christmas Day Observation 27 Dec: Closed

Boxing Day Observation 28 Dec: Closed

New Years Day 1 Jan: Closed

Day after New Years Day 2 Jan: Closed

New Years Day Observation 3 Jan: Closed

Day after New Years Day Observation 4 Jan: Closed

Auckland Anniversary 31 Jan: 8am - 5pm

Waitangi Day 6 Feb: Closed

Waitangi Day Observation 7 Feb: Closed

Good Friday 15 Apr: Closed

Easter Monday 18 Apr: Closed

ANZAC Day 25 Apr: Closed

Queen's Birthday 6 Jun: Closed

Matariki 24 Jun: Closed

Wellington

Customer Service

+64 (9) 626 8203 option 4
cswellington@asurequality.com

Regular Operating Hours: Mon - Fri 8am - 5pm

Labour Day 25 Oct: Closed

Canterbury Anniversary 12 Nov: 8am - 5pm

Christmas Day 25 Dec: Closed

Boxing Day 26 Dec: Closed

Christmas Day Observation 27 Dec: Closed

Boxing Day Observation 28 Dec: Closed

New Years Day 1 Jan: Closed

Day after New Years Day 2 Jan: Closed

New Years Day Observation 3 Jan: Closed

Day after New Years Day Observation 4 Jan: Closed

Wellington Anniversary 24 Jan: Closed

Auckland Anniversary 31 Jan: 8:30am - 5pm

Waitangi Day 6 Feb: Closed

Waitangi Day Observation 7 Feb: Closed

Good Friday 15 Apr: Closed

Easter Monday 18 Apr: Closed

ANZAC Day 25 Apr: Closed

Queen's Birthday 6 Jun: Closed

Matariki 24 Jun: Closed

Invoicing

+64 (4) 570 8366
invoicing@asurequality.com

Regular Operating Hours: Mon - Fri 8am - 5pm

Labour Day 25 Oct: Closed

Canterbury Anniversary 12 Nov: 8am - 5pm

Christmas Day 25 Dec: Closed

Boxing Day 26 Dec: Closed

Christmas Day Observation 27 Dec: Closed

Boxing Day Observation 28 Dec: Closed

New Years Day 1 Jan: Closed

Day after New Years Day 2 Jan: Closed

New Years Day Observation 3 Jan: Closed

Day after New Years Day Observation 4 Jan: Closed

Wellington Anniversary 24 Jan: Closed

Auckland Anniversary 31 Jan: 8am - 5pm

Waitangi Day 6 Feb: Closed

Waitangi Day Observation 7 Feb: Closed

Good Friday 15 Apr: Closed

Easter Monday 18 Apr: Closed

ANZAC Day 25 Apr: Closed

Queen's Birthday 6 Jun: Closed

Matariki 24 Jun: Closed

Sample Reception

+64 (4) 570 8359
gracefieldsr@asurequality.com

Regular Operating Hours: Mon - Fri: 8am - 5pm, Sat: 8am - 4pm

Labour Day 25 Oct: Closed

Canterbury Anniversary 12 Nov: 7:30am - 5pm

Christmas Day 25 Dec: Closed

Boxing Day 26 Dec: Closed

Christmas Day Observation 27 Dec: Closed

Boxing Day Observation 28 Dec: Closed

New Years Day 1 Jan: Closed

Day after New Years Day 2 Jan: Closed

New Years Day Observation 3 Jan: Closed

Day after New Years Day Observation 4 Jan: Closed

Wellington Anniversary 24 Jan: Closed

Auckland Anniversary 31 Jan: 7:30am - 5pm

Waitangi Day 6 Feb: Closed

Waitangi Day Observation 7 Feb: Closed

Good Friday 15 Apr: Closed

Easter Monday 18 Apr: Closed

ANZAC Day 25 Apr: Closed

Queen's Birthday 6 Jun: Closed

Matariki 24 Jun: Closed

Third Parties

Couriers Contact Details & Operating Hours
3rd Party Couriers Refer to your local branch
Refrigerated 3rd Party Couriers Refer to your local branch
New Zealand Couriers Refer to your local branch